2. Promotes consistent and excellent customer relations and loyalty via interactions with customers via the telephone, assisting the customers with their concerns, especially in respect to their accounts and promoting the Company’s goods and services

Provides excellent customer service to existing customers by gathering appropriate information about the customer’s issue and then within established guidelines, solving the customer’s issue in a way that is acceptable to the customer and the company.

Communicates accurate service and product information and updates customers when changes occur.

Resolves service problems by clarifying customers’ complaints and concerns, determines the causes of problems and selects the best solution with interrelated departments.

Opens, maintains and updates customer accounts.

Prepares journal vouchers relating to payments or credit for service-related problems.

Creates work orders and service calls.

Serves as a team player and effectively supports others as need be, and takes initiative to find value-added work when call volume is low.

Researches and resolves complaints to ensure customer retention and satisfaction and may perform a variety of tasks.

Develops and maintains positive relations with all customers, new and existing.

Addresses customer questions and where necessary coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Helps co-workers' problem solve customer or operational issues by discussing and then developing possible solutions.

Educates potential new customers about service (identifying the coverage area, discussing service costs, describing feature packages etc.)

Performs any other duties related to job functions.